IGAMISOFT provides dedicated teams across VIP, retention, CRM, support, telemarketing and back office. We plug into your workflows, tools and standards, so the operation feels connected, not outsourced.
Use one service or connect several. Either way, we work inside your processes, tools and standards, with clear ownership at every handoff.
Dedicated VIP teams that manage high-value player relationships with consistency, context and a human touch, from day-to-day account care to tailored outreach and escalations.
View serviceLifecycle outreach, reactivation and retention routines shaped around player behaviour, segmentation and campaign timing.
View serviceStructured outbound campaigns handled by trained iGaming agents, from activation and reactivation to loyalty, promotions and player feedback.
View serviceMultilingual support for everyday questions, technical issues and escalations, with agents who understand the pace and language of iGaming.
View serviceCampaign setup, segmentation, journey execution, list hygiene and reporting, handled with the discipline that keeps CRM moving.
View serviceVerification support, case handling, queue management, payment-related administration and the operational work players rarely see, handled accurately and on time.
View serviceSo neither should your operating model. We connect the moments between activation, support, CRM, retention and VIP.
Early-stage outreach and support aligned with your onboarding and CRM flows.
Segmentation, activity and team feedback help identify players who may need a different level of attention.
CRM, support and human outreach work from the same lifecycle context, reducing disconnected or repetitive contact.
Structured, relevant outreach for inactive players, based on segment, history and current campaign priorities.
VIP, CRM, retention and support teams often work from different queues, priorities and context.
We align workflows, handoffs and reporting so teams know what happened before, what happens next and who owns it.
Less duplicated contact. Cleaner escalations. Faster follow-up. A more consistent player experience.
Need one specialist team or a connected model across VIP, retention, CRM, support and back office? Tell us where the pressure is. We'll show you how IGAMISOFT can fit.
